Your privacy is a fundamental priority at dewi33. This Policy explains precisely what personal data we collect, why we collect it, how we use it, and the rights you hold over your information.
Last Updated: 1 January 2026We apply industry-leading data protection standards so that Indonesian players can enjoy the dewi33 platform with full confidence in the security and integrity of their personal information.
Every data transmission between your device and dewi33's servers is protected by 256-bit SSL encryption — the same standard used by international banks and financial institutions.
dewi33 collects only the personal data that is strictly necessary for account operation, identity verification, payment processing, and regulatory compliance. We do not collect data for its own sake.
You retain the right to access, correct, and request deletion of your personal data at any time. dewi33 processes all such requests within the timeframes set out in this Policy.
dewi33 never sells, rents, or trades your personal data to third-party marketing companies. Your information is used solely to deliver and improve our services to you.
We use cookies and similar technologies only to improve Platform performance, personalise your experience, and support analytics. Cookie categories and controls are clearly described in this Policy.
We notify you of any material changes to this Privacy Policy before they take effect. You will always know how your data is being handled and have the opportunity to review any updates.
The following definitions apply throughout this Privacy Policy:
This Privacy Policy applies to all Personal Data collected through your use of the dewi33 Platform, including data collected during account registration, identity verification, deposits and withdrawals, customer support interactions, and general Platform browsing.
dewi33 acts as the Data Controller for all Personal Data collected and processed under this Policy. Our data protection contact can be reached at [email protected]. We are committed to processing your data in accordance with applicable international data protection standards and the requirements of our licensing jurisdiction.
We collect Personal Data in three ways: information you provide directly, information generated automatically through your use of the Platform, and information received from third parties.
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, Indonesian National ID (KTP) number, passport number | Registration & KYC |
| Contact Data | Email address, Indonesian mobile number, residential address | Registration |
| Financial Data | Bank account details (BCA, BRI, BNI, Mandiri, etc.), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay), transaction history | Deposits & Withdrawals |
| Verification Documents | Scanned KTP, passport photo page, utility bill or bank statement, selfie with ID | KYC Verification |
| Support Data | Chat transcripts, email correspondence, complaint records | Customer Support |
When you access or use the Platform, we automatically collect certain technical and behavioural data, including:
We may receive Personal Data about you from the following third-party sources:
dewi33 processes your Personal Data only where a valid legal basis exists. The legal bases we rely upon are as follows:
We use the Personal Data we collect for the following specific purposes:
dewi33 does not sell, rent, or trade your Personal Data to third parties for their own marketing purposes. We share your data only in the circumstances described below, and only to the minimum extent necessary for the stated purpose.
We engage carefully selected third-party service providers who process Personal Data on our behalf under binding data processing agreements. These include:
Certain technical session data is shared with licensed game studios (such as Pragmatic Play, Evolution Gaming, and Spribe) to facilitate game delivery and resolve disputes relating to specific game rounds.
We may disclose your Personal Data to regulators, law enforcement agencies, courts, or other government authorities where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of dewi33, its players, or the public.
In the event of a merger, acquisition, or sale of all or part of dewi33's business, your Personal Data may be transferred to the successor entity as part of that transaction. We will notify you of any such transfer and of any choices you may have regarding your data prior to completion.
dewi33 operates internationally, and your Personal Data may be transferred to and processed in countries other than Indonesia. These countries may have data protection laws that differ from those applicable in Indonesia.
Whenever we transfer Personal Data internationally, we implement appropriate safeguards to ensure your data receives an equivalent level of protection, including:
We retain your Personal Data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and our licensing obligations. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | Legal / AML obligation |
| Financial Transaction Records | 7 years from transaction date | Regulatory requirement |
| KYC Documents | 5 years after account closure | Licensing obligation |
| Customer Support Records | 3 years from last interaction | Legitimate interest |
| Technical & Log Data | 13 months from collection | Security & analytics |
| Marketing Consent Records | Until consent is withdrawn + 1 year | Consent basis |
Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised in accordance with our internal data disposal procedures.
dewi33 uses cookies and similar tracking technologies to operate the Platform, enhance your experience, and gather analytics data. The following categories of cookies are used:
You can manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair Platform functionality and may prevent you from accessing your account.
As a dewi33 player, you hold the following rights with respect to your Personal Data. To exercise any of these rights, please contact us at [email protected]. We will respond to all valid requests within 30 days.
Request a copy of the Personal Data we hold about you and information on how it is being processed.
Request correction of any inaccurate or incomplete Personal Data we hold about you.
Request deletion of your Personal Data where it is no longer necessary for the purposes it was collected, subject to legal retention obligations.
Request that we temporarily restrict processing of your data while an accuracy dispute or objection is being resolved.
Request your Personal Data in a structured, machine-readable format where processing is based on consent or contract.
Object to processing based on legitimate interests, including profiling for direct marketing purposes. We will cease processing unless we can demonstrate compelling legitimate grounds.
The dewi33 Platform is strictly intended for adults aged 21 years and over. We do not knowingly collect Personal Data from individuals under the age of 21. If we become aware that a minor has registered an account or provided us with Personal Data, we will immediately suspend the relevant account, delete all associated data, and refund any deposits to the originating payment method.
If you believe that a minor has accessed dewi33 without authorisation, please contact our support team immediately at [email protected] so that we may investigate and take appropriate action without delay.
dewi33 implements a comprehensive set of technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
Despite these measures, no system can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately of any suspected unauthorised access to your account.
The dewi33 Platform may contain references to third-party game providers or payment services. While dewi33 carefully selects its partners, we have no control over the privacy practices of external entities and accept no responsibility for their data handling. We encourage you to review the privacy policies of any third-party service you interact with directly.
dewi33 reserves the right to update or amend this Privacy Policy at any time. Material changes — for example, new categories of data collected or new third-party sharing arrangements — will be communicated to you via email notification to your registered address or via a prominent notice on the Platform prior to the changes taking effect.
The date of the most recent revision is displayed at the top of this page. We encourage you to review this Policy periodically to remain informed of how your data is being protected. Your continued use of the Platform following the publication of any amended Policy constitutes your acceptance of those changes.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which dewi33 handles your Personal Data, please contact our data protection team through the following channel:
If you are not satisfied with our response to a privacy complaint, you have the right to escalate your complaint to the relevant supervisory authority in our licensing jurisdiction. Details of the applicable authority will be provided upon request.
Our support team is available around the clock to address any data protection concerns. You can also explore our Terms & Conditions for the full platform ruleset, or visit our FAQ for quick answers.